Q. What information do I need
to sign up?
A. You need the name, address and phone number of the person
in whose name the boat(s) are registered along with the year, make,
length, color, name, registration or documentation number, and type
of hull and propulsion. Additionally, you need the homeport information
on the primary vessel: is the boat trailered, docked at home or kept
a marina?, the name of the marina or
boat ramp you use regularly and the city in which it is located.
Q. What will I receive when
I sign up or renew?
A. If you sign up or renew over the phone you will receive your
member number and the phone number of your local Sea Tow followed by
your membership card via mail in three to four weeks. If you choose
to sign-up or renew online you will receive a confirmation e-mail containing
your membership number. Print out and hold on to that e-mail until you
receive your member card and information in the mail three to four weeks
later.
Q. How can I renew my existing
membership?
A. You can mail in a check along with your renewal notice that
is sent one month prior to expiration or you can renew with a credit
card over the phone at 1-800-4SEATOW (473-2869) or on-line at www.seatow.com.
Q. How long will it take for
my membership to become effective?
A. Your membership will become effective 24 hours after payment
is received and your application is processed.
Q. When will I get my Sea Tow
card?
A. Your member card, Member Guide, and sticker for your vessel
will be mailed to you three to four weeks after receipt of payment.
Q. If I make a change to my
membership how long does it take to be in effect?
A. All membership changes become effective in 24 hours.
Q. How do I change my mailing
address?
A. To change any information on your account call 1-800-4SEATOW
(473-2869). Or if you prefer, send an e-mail to info@seatow.com
referencing your name, member number, old address and new address.
Q. I need a new Sea Tow member
decal for my boat. How do I get one?
A. You can obtain a new member decal for your boat by calling
1-800-4SEATOW (473-2869) or by sending an e-mail to info@seatow.com.
Include your member name, number and the address you would like the
decal mailed to. There is no charge for a new decal.
Q. Can I change the primary
vessel listed on my membership?
A. Yes. There is no fee for the change and the change is effective
immediately provided the new primary vessel is in good working order.
Pre-existing problems with the boat are not covered under your membership.
This applies to any changes in primary vessel information. To update
your information call 1-800-4SEATOW (473-2869).
Q.What if I need a tow before
I receive my member card?
A. As long as your membership is active, covered services will
be provided. Your local Sea Tow will be able to verify your membership
in their database. Having a copy of your member number available will
expedite the process. Should you need assistance just contact your local
Sea Tow provider on VHF channel 16 or at 1-800-4SEATOW (473-2869).
Q. How do I get in touch with
Sea Tow when I need assistance?
A. On the VHF radio channel 16 call "Sea Tow, Sea Tow, Sea
Tow, this is the vessel __(name)___." The local Sea Tow will answer
and take you to a working channel. Do not accept any other company.
If there is no answer call the Coast Guard and ask for Sea Tow. You
can also contact Sea Tow via phone at 1-800-4SEATOW (473-2869). In emergency
cases always call the U.S. Coast Guard first.
Q. When assistance is needed,
what type of response time can I expect from the local Sea Tow?
A. The response time will vary with each individual situation.
On days of heavy boating traffic, calls will be handled on a first member
called—first member served basis.
Q. Does Sea Tow provide
coverage in the Bahamas?
A. Yes. Vessels disabled in the Bahamas will be serviced in accordance
with the Sea Tow Member Guide and in accordance with U.S. Customs regulations.
For additional information contact your local Sea Tow provider or call
1-800-4SEATOW (473-2869).
Q. How far am I covered offshore?
A. Sea Tow has no distance limits. If your local Sea Tow is unable
to come get you at long distances, Universal Towing Coverage applies
providing reimbursement of up to $5000 per incident. Contact
your local Sea Tow for more information on your specific boating area.
Q. Can I add an additional
boat to my membership?
A. Yes. Your Gold or Lake Card* membership provides member benefits
for any boat owned by or registered to the member. To list secondary
vessels on your membership contact us at 1-800-4SEATOW (473-2869). Corporate
and Commercial membership types provide services for one boat only.
*Lake Card members are covered on a single,
specific body of water.
Q. If I sell my boat, can my
membership be transferred to the new owner?
A. Yes. Simply contact us with the name, address, phone number,
and homeport for the new owner, and we will transfer the remaining time
on the membership to the new owner.
Q. I sold my boat and plan
on buying a new one. Can I transfer the membership to my new boat?
A. Yes. Simply contact us at 1-800-4SEATOW (473-2869) with the
new boat information and we will transfer the remaining time on your
membership to the new boat.
Q. I sold my boat and don't
plan on buying a new one. Can I get a refund?
A. Refunds, less a processing fee, will only be provided within
30 days of membership activation provided no membership services have
been rendered.
Q. Does Sea Tow offer hull
and liability insurance?
A.Yes. Through Sea Insure™ we offer a marine insurance policy, designed by boaters for boaters, that rewards your safety-conscious boating lifestyle. Sea Insure’s comprehensive policies are designed exclusively for Sea Tow members at preferred rates! For more information, or to get a quote, visit www.seainsure.com.
Q. How do I find a boating
course in my local area?
A. To inquire about boating courses in your local area we recommend
you contact your local U.S. Power Squadron or U.S. Coast Guard Auxiliary
chapter. Both organizations offer a wide range of boating safety and
instructional courses. More information on courses and local chapter
contact information is available on their websites at www.usps.org
and www.uscg.org.
Q. I have a new VHF radio equipped
with DSC capabilities. How do I obtain an MMSI number?
A. To register for your unique MMSI number visit our homepage
at www.seatow.com and click on the
link for "MMSI Account
Management" on the right hand side. Procedures for registering
and information on how the DSC capable radios are enhancing communications
is included. Always follow your radio manufacturer's instructions on
how to properly use your DSC equipped radio. Additionally, a link to
the "Recreational
Boating Communications" brochure is available.
Q. I am having trouble accessing
my MMSI account. What do I do?
A. If you are having difficulty accessing your MMSI account through
the link on our homepage at www.seatow.com
please send an e-mail to helpdesk@seatow.com
with details of the problem you are having along with your name, MMSI
number and contact information.
Q. What are your customer service
hours?
A. The Sea Tow International Customer Service Center is available
24 hours, every day for your membership, on-water and trailer assistance
needs. Simply phone 1-800-4SEATOW (473-2869).
Q. How can I get more information?
A. You can call 1-800-4SEATOW (473-2869) or e-mail info@seatow.com.
