Trailer Care Membership Agreement
Benefits and regulations in this Membership Agreement supersede all prior versions.
- Terms and Conditions
Trailer Care will provide roadside assistance for the disabled trailer and/or disabled towing vehicle when away from its normal storage location. When conditions permit, and as an alternative to towing, Trailer Care may elect to repair the trailer or towing vehicle on scene. If the problem cannot be resolved on scene, Trailer Care will tow the trailer to the nearest repair facility or safe location.
Trailer Care Marine applies to all marine trailers* owned by or registered to the member.
Trailer Care Universal applies to all trailers* owned by or registered to the member.
Services for the towing vehicle are limited to roadside assistance for flat tires,** jump starts, lockout service and fuel transfers.
Services are covered up to $300 per incident and do not cover the cost of parts or fuel. Service is Sign-and-Drive when available up to coverage limits. The member is responsible for any remaining balance to the service provider. All other member requests will be reimbursed up to the coverage limits per this agreement.
*Vehicles and trailers used for commercial purposes, as well as mobile homes, are not covered.
**Flat Tires: Trailer Care will cover the replacement of the defective tire with the vehicle's spare or delivery of a new tire if necessary and reasonably possible
- Limitations and Reservations
Emergency Situation: Any situation requiring immediate assistance by emergency personnel. Trailer Care does not handle calls of this nature. All callers will be directed to call 911.
Jump starts: For safety reasons Trailer Care service providers will provide battery jump starts when safe and reasonably practical. If a jump start cannot be performed safely, the service provider may elect to tow your trailer or towing vehicle to a location where the situation can be remedied.
Reimbursement: Claims must be postmarked within 60 days of the incident in order to be considered for reimbursement. Receipts submitted for reimbursement must include: the specific date of service, detail of services provided and the duration of service in order to be considered for reimbursement. Repairs received post roadside assistance are not covered under the Trailer Care membership benefits. For reimbursement the invoice or a legible copy must be mailed to: Sea Tow Trailer Care, PO Box 1178, Southold, NY 11971.
Pre-Existing Problems: A membership applicant guarantees that the covered trailer(s) and towing vehicle(s) will be reasonably maintained and in reasonable working order when they join Trailer Care. Pre-existing problems are not covered under the membership.
Activation: Your membership will be effective 24 hours after activation. Any expired membership will have a reactivation period of 24 hours once payment is received. Membership benefits expire with membership expiration.
Other Towing Services: Trailer Care will only offer reimbursement for services provided by a properly licensed professional tow service. A receipt with the provider's company name must be submitted for reimbursement. Trailer Care is not responsible for the actions of providers that have no pre-existing written contractual relationship with Trailer Care.
Proof of Ownership: Evidence of ownership by registration or bill of sale may be required at time of service. If such evidence is unavailable you must provide this information prior to being reimbursed.
- Members are limited to one act of service per incident.
- Services provided by Trailer Care are not part of an insurance policy and do not provide for any liability or damages arising out of injury to persons or property.
- Trailer Care reserves the right to withdraw any membership for abuse of privileges without reimbursement. This includes misrepresentation of trailer or towing vehicle condition, excessive service, fraud, intoxicated operation, or lack of upkeep and care of the towing vehicle or trailer, or abuse of Trailer Care personnel.
- Cost of services varies by the service provider and should be discussed and agreed upon prior to services being rendered. Trailer Care is not responsible for disputes arising over costs of services.
- Response times will vary from area to area. Trailer Care does not guarantee response within a designated period of time.
- Repairs related to the incident that occurs after the roadside assistance or delivery of the trailer to a repair facility or safe location, are not covered.
The following terms are defined in order to help members understand the privileges that a Sea Tow membership offers.
Roadside Assistance: Non-emergency assistance provided to a vehicle disabled along the side of the road.
Disabled Towing Vehicle: A vehicle, while being operated, has been rendered incapable of proceeding under its own power and is in need of assistance.
Disabled Trailer: Any trailer, while being hauled by a vehicle, has been rendered incapable of being moved due to mechanical failure.
Fuel Transfer: Delivery of gasoline or diesel fuel to a disabled vehicle.
Incident: Any event or series of events arising from the same occurrence.
Jump start: Starting a disabled vehicle's engine by attaching an outside power source to the starting circuit by means of cables.