Sea Tow Captain Saves One Family’s Vacation
For one family from Virginia, Sea Tow Oregon Inlet Captain Stuart Wescott provided some critical information that saved their vacation.
The information didn’t involve towing, delivering fuel, a jumpstart, or any service on the water. It was the important advice from a local about where the Chandler family should take their boat for a significant repair while they were on vacation to get back on the water as fast as possible.
“At 6 a.m. we found ourselves at the dock with no way to trim down the engine,” said Brian Chandler, Sea Tow member who was vacationing in the Outer Banks of North Carolina with his family. “I wasn’t sure what was wrong, but after two hours of trying to diagnose the problem, I gave up and called Sea Tow to see what advice they might have.”
When Captain Wescott answered Chandler’s call he provided the advice that would set a standard for customer service that is hard to be matched. Not being from the area, Chandler had the choice of dozens of mechanics and marinas, but no clear choice. During a short conversation with Wescott, he recommended that Chandler call The Yacht Doc, Inc. in Manteo, N.C.
“When you’re involved in boating and the local community like we are, you meet people that stand out and this company is one of those,” Wescott said. “I knew that they would take care of his needs and treat him right. Our goal is to help families get back to what matters most when they are on the water.”
Chandler describes how his boat was repaired within 24 hours of calling The Yacht Doc even though they didn’t have the part to fix the problem. After arriving on site, Chandler’s boat was looked at by a mechanic within 20 minutes and the problem, a bad power tilt/trim relay, was determined. The Yacht Doc did not have the specific part to fix the problem and sent Chandler down the street to a parts store. Before he left, the owner of the business said, “If they don’t have the part, call me.”
Unfortunately, the part was out of stock and after a quick phone call, the mechanic at The Yacht Doc said he would have the part for Chandler the next morning. How? The owner sent someone to the closest major city, 2.5 hours away in Norfolk, VA to get the part.
“That’s customer service that you just don’t see any more,” Chandler said. “I can remember our kids asking if the boat will be fixed and having to tell them it wasn’t likely because no one had the part to fix the problem. Thanks to the Sea Tow captain’s recommendation, our vacation was saved. I’ll never forget the look on my son’s face when I said ‘the boat is fixed.’”
There are many benefits to being a Sea Tow member, but sometimes a quick word of advice is all that is needed and can make a difference in more ways than one.