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Frequently Asked Questions

Below you will find a list of frequently asked questions and answers. If you can't find what you are looking for, feel free to contact us.

Frequently Asked Questions

Below you will find a list of frequently asked questions and answers. If you can't find what you are looking for, feel free to contact us.

Sea Tow

Sea Tow is the #1 choice of boaters nationwide for boat towing and expert on-water assistance. Our membership is a direct connection to highly professional, experienced captains who can help when it matters most. Whether you are new to boating or an old salt — we've got you covered. Existing member? Check out my Sea Tow. Log in or create an account for direct access to localized member information and managing your own account.

Have a question about a Sea Tow Membership? Search below and if you can't find what you're looking for, click here to contact us directly!


General

Does my membership cover me if I am a guest on a friend's boat?

If the owner of the boat is onboard your membership privileges do not apply. However, if your friend joins and references your member number you earn a $25 credit toward your next renewal through our Refer-a-Friend program.

How does membership differ from boat insurance?

Although commonly referred to as such, a Sea Tow membership is not insurance. It's assurance. We’ll come to your aid when things go wrong – provide a tow, deliver fuel or jump start your battery so you can bet back on your way… It's our job to help ensure your safety and we take that seriously.

Boat insurance is intended to protect very significant investments -your boat, electronics and gear, etc. - because disasters strike unexpectedly. Many boaters choose to skip the insurance, but it is a huge risk to be left without the means to repair or replace the boat you've worked so hard to acquire, let alone handle legal costs should you be faced with lawsuits after an accident.

Maintaining a Sea Tow membership as well as having boat insurance makes common sense – the two are intended to work together to ensure your boating needs are met in unexpected situations, however minor or major they may be.

Why do I need Sea Tow if my insurance has a towing rider?

Most likely Sea Tow will be the company that you call for on-water assistance. Why pay out of pocket and submit the bill to your insurance company for reimbursement? When you are not a member the average tow can cost $600 or more. Additionally, there may be dollar, distance, calendar or geographic limitations in your towing rider coverage -- your rider may not cover the full cost of the tow. And don't forget, Sea Tow members get priority service.

Can I get a refund on my membership if I sell my boat?

Full refunds will be provided in the instances of Automatic Renewal charges if the refund request is made within 30 days of the effective date of the membership term and provided no membership services have been rendered in the interim. In all other cases, Sea Tow membership is non-refundable, but any remaining term on the membership is transferable by the member upon written notice to Sea Tow International.

Do you provide coverage in the Bahamas?

Yes. You will be serviced in accordance with our Membership Agreement and U.S. Customs regulations.

How do I sign up and what information do I need?

Signing up is easy and can be completed in just a few minutes. We accept membership applications online or by phone at 800-4-SEATOW (473-2869). When signing up, you'll be asked for the name, address and phone number of the person whose name appears on the boat registration(s), the year, make, length, color, name, registration or documentation number, and the hull and engine type of each vessel.

Additionally, we'll ask you for home port information regarding the primary vessel, specifically if the boat is trailered, kept at a marina, or docked at home. Following this, we'll ask you for the name of the boat ramp or marina you use most frequently, or the city and state where your home dock is located.

Online or phone membership applications require payment via a credit or debit card. Payment may be made using Visa, MasterCard, American Express or Discover.

Sea Tow Assistance & Coverage

Does my membership cover me if I am a guest on a friend's boat?

If the owner of the boat is onboard your membership privileges do not apply. However, if your friend joins and references your member number you earn a $25 credit toward your next renewal through our Refer-a-Friend program.

Do you provide coverage in the Bahamas?

Yes. You will be serviced in accordance with our Membership Agreement and U.S. Customs regulations.

How do I contact my local Sea Tow franchise?

Call the local number printed on your membership card or hail them on VHF channel 16. Alternately, you can contact a representative in our 24 hour call center at 800-4-SEATOW (473-2869) and they will transfer you to your local Sea Tow.

How do I get in touch with Sea Tow when I need on-water assistance?

The quickest and safest way to contact your local Sea Tow® is on VHF channel 16. Call "Sea Tow, Sea Tow, Sea Tow, this is the vessel (name)." The local Sea Tow Captain will answer and take you to a working channel. All Sea Tow boats are painted yellow. Do not accept any other company. If there is no answer, call the U.S. Coast Guard, also on VHF channel 16, and ask for Sea Tow. You can also contact Sea Tow via phone at 800-4-SEATOW (473-2869). In emergency situations, always call the U.S. Coast Guard first.

How far offshore am I covered?

We do not have any specific offshore distance limits. How far offshore Sea Tow will go to get you is only limited by the sea conditions, fuel capacity of our boats and our ability to communicate with you. If, for any reason, Sea Tow cannot respond we will assist in arranging for an alternate provider and provide reimbursement up to $5000 per incident. In most cases, if we are unable to respond no other commercial assistance provider will be able to either, so we will defer to the U.S. Coast Guard.

How quickly can I expect Sea Tow to respond my request for help?

Response time varies with each situation, but we do everything we can to get to you quickly. Factors that affect response time include call volume, the size of the area your designated captain covers and the weather. Assistance calls are handled in the order they are received but as a member, you always receive priority service.

What if I need a tow before I get my membership card?

As long as your membership is active, covered services will be provided. Your local Sea Tow® office will be able to verify your membership. Having a copy of your member number available will expedite the process. Should you need assistance, just contact Sea Tow® on VHF Channel 16 or call 800-4-SEATOW (473-2869).

What is the best way to reach Sea Tow?

Call our 24-hour call center. Our team can answer any questions you may have regarding your membership or on-water assistance. 800-4-SEATOW (473-2869).

Sea Tow Account Management

Can I add boats to my existing membership?

Yes. Both the Gold and Lake Card memberships provide benefits to any boat registered to you, the Sea Tow member. To add a boat, call 800-4-SEATOW (473-2869) or email the requisite information to info@seatow.com. Commercial memberships are limited to one vessel.


How can I renew my existing membership?

You can remit a check along with the stub of your renewal notice, which is mailed to you one month prior to expiration. You can also renew online or by phone with a credit card. Call 800-4-SEATOW (473-2869) or click here to renew now.

How do I update my existing membership information?

To change any information on your account, call 800-4-SEATOW (473-2869), send an e-mail to info@seatow.com referencing your name, member number, and the information that needs changed or log into your my Sea Tow account.

Pre-existing problems with the boat are not covered under your membership. This applies to any changes in primary vessel information.

What if I'm having trouble accessing my MMSI account?

Contact us here. Provide details of the problem along with your name and MMSI number and we'll help you out.

Trailer Care Roadside Assistance

Can I add Trailer Care to my existing Sea Tow membership?
Absolutely, just give us a call at 800-4-SEATOW (473-2869).
What is the difference between Trailer Care Marine vs. Trailer Care Universal?

Essentially, Trailer Care Marine provides services for all non-commercial marine trailers owned by or registered to you (eg. boat, personal watercraft trailers). Trailer Care Universal includes all the benefits provided by the Trailer Care Marine policy plus it covers other non-commercial trailers that are owned by or registered to you (eg.utility, snow mobile trailers) excluding RV’s).

Who provides the Trailer Care roadside assistance services?

When you call us for help you will be transferred to the Trailer Care dispatch center who will locate the best provider for you. However, our Sea Tow representative will monitor your situation to ensure that service is provided in a timely and appropriate manner.

How quickly can I expect Trailer Care to respond my request for help?

Response time varies with each situation, but we do everything we can to get to you quickly. Factors that affect response time include call volume, the location of your breakdown, weather and traffic conditions

Will there be any out-of-pocket expenses in the event I need assistance?

Services are covered up to $300 per incident and do not cover the cost of parts, tires or fuel.

Sign-and-drive service is available in some areas. In cases where it is not available, you will need to submit an itemized bill for all services received. It must be postmarked within 60 days of the incident. All receipts will be reviewed and reimbursement issued promptly for covered services up to the $300 limit. Reimbursement requests can be submitted to the attention of Trailer Care and can be made via mail, email or fax 631-765-5801, ATTN: Trailer Care Claims.

Can I find roadside assistance on my own?

Yes. You can choose to locate and employ your own service provider. The service provider must be licensed and insured. In this case, the above mentioned reimbursement procedures applies.

Other

Why do I need Sea Tow if my insurance has a towing rider?

Most likely Sea Tow will be the company that you call for on-water assistance. Why pay out of pocket and submit the bill to your insurance company for reimbursement? When you are not a member the average tow can cost $600 or more. Additionally, there may be dollar, distance, calendar or geographic limitations in your towing rider coverage -- your rider may not cover the full cost of the tow. And don't forget, Sea Tow members get priority service.

How does membership differ from boat insurance?

Although commonly referred to as such, a Sea Tow membership is not insurance. It's assurance. We’ll come to your aid when things go wrong – provide a tow, deliver fuel or jump start your battery so you can bet back on your way… It's our job to help ensure your safety and we take that seriously.

Boat insurance is intended to protect very significant investments -your boat, electronics and gear, etc. - because disasters strike unexpectedly. Many boaters choose to skip the insurance, but it is a huge risk to be left without the means to repair or replace the boat you've worked so hard to acquire, let alone handle legal costs should you be faced with lawsuits after an accident.

Maintaining a Sea Tow membership as well as having boat insurance makes common sense – the two are intended to work together to ensure your boating needs are met in unexpected situations, however minor or major they may be.

Does my membership cover me if I am a guest on a friend's boat?

If the owner of the boat is onboard your membership privileges do not apply. However, if your friend joins and references your member number you earn a $25 credit toward your next renewal through our Refer-a-Friend program.

Not what you're looking for?

Submit your question and we'll get back to you! Chances are someone else might have the same question!

Give us a Call!

800-4-SEATOW (473-2869)